Privacy Policy

Serendib Health is a medical tourism facilitation company registered in Sri Lanka. Our registered office is at 15 off De Saram Rd, Mount Lavinia, Sri Lanka.

When you use our website or contact us, we may collect the following information:

Information you provide directly: your name, email address, phone number, country of residence, details about your hair loss or medical situation that you choose to share, and any other information you include in messages to us.

Information collected automatically: your IP address, browser type and version, pages you visit on our website and time spent, referring website or source, device type, and cookies and tracking data.

We use your information to respond to your enquiry, coordinate consultations with our partner clinic, build and manage your personalised package, communicate with you about your booking and trip, provide aftercare follow-up communication for up to 12 months, improve our website and services, run advertising campaigns and measure their effectiveness, and comply with legal obligations.

We may share your personal information with our partner clinic (DHI Sri Lanka) to coordinate your clinical assessment and procedure, accommodation and transport providers to arrange your stay and transfers, service providers we use for CRM, website hosting, email, and analytics, and advertising platforms such as Facebook/Meta Pixel for advertising purposes. We will never sell your personal information to third parties for their own marketing purposes.

Our website uses cookies and similar tracking technologies including essential cookies required for the website to function, analytics cookies to help us understand how visitors use our website, and advertising cookies used by Facebook/Meta Pixel to measure ad effectiveness. You can control cookie preferences through your browser settings.

We retain enquiry data for up to 24 months after your last interaction. Client data is retained for up to 36 months after your procedure for aftercare purposes. Website analytics data is retained in anonymised form. You can request deletion of your data at any time.

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Depending on your location, you may have the right to access, correct, delete, restrict, object to, or request portability of your personal information. To exercise any of these rights, contact us at hello@serendibhealth.com. We will respond within 30 days.

As a Sri Lanka-based company serving international clients, your data may be stored and processed in Sri Lanka. By using our services, you acknowledge that your information may be transferred to and stored in Sri Lanka.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated last updated date.

Email: hello@serendibhealth.com

Address: 15 off De Saram Rd, Mount Lavinia, Sri Lanka